Client Complaint Resolution Committee (CCRC)

ASA Sierra Leone has established a 3-member Client Compliant Resolution Committee headed by the Managing Director, where our valued customer can share their view points, raise a complaint out of any grievance and seek for justice.

Who can complain:

Any client who is facing a problem/injustice/delay in service/or unacceptable behaviour by ASA Sierra Leone staff.

Client complaint procedure:

There are three modes of complaints in ASA Sierra Leone.

  1. Complaint by telephone
  2. Face to face complaint during group visits
  3. Written complaint through the Complain Box placed in every branch.

Contact of CCRC:


Cell: +232 77443735